TERMS AND CONDITIONS OF USE AND SALE
for the online store https://hooligans1312.com/ (the “Website”, the “Online Store”)
Date of last update: 12 January 2026
TABLE OF CONTENTS
I. MERCHANT DETAILS AND CONTACT
II. DEFINITIONS
III. SCOPE AND ACCEPTANCE OF THE TERMS
IV. INFORMATION ON CONCLUDING A DISTANCE CONTRACT (ONLINE, WITHOUT PHYSICAL PRESENCE)
V. PRICES, CURRENCY, VAT AND INVOICING
VI. PAYMENT
VII. DELIVERY, INSPECTION AND RISK
VIII. RIGHT OF WITHDRAWAL (FOR CONSUMERS)
IX. COMPLAINTS, NON CONFORMITY AND ISSUE RESOLUTION
X. CUSTOMISED ORDERS AND APPROVAL
XI. DESIGNS, SYMBOLS AND INTERPRETATION OF MESSAGES. REFUSAL TO PERFORM
XII. INTELLECTUAL PROPERTY
XIII. PERSONAL DATA AND COOKIES
XIV. LIMITATION OF LIABILITY
XV. DISPUTES AND ALTERNATIVE DISPUTE RESOLUTION
XVI. APPLICABLE LAW AND JURISDICTION
XVII. AMENDMENTS TO THE TERMS AND CONDITIONS
I. MERCHANT DETAILS AND CONTACT
1. The merchant and service provider is:
“MARIO RIDERS” LTD
UIC: 206252421
VAT number: BG206252421
Registered office and management address: 15 Dunav Street; Pirgovo village, 7090, Bulgaria
Returns address: 15 Dunav Street; Pirgovo village, 7090, Bulgaria
Email: shop@hooligans1312.com
Phone: +359 888 500 651
Contact hours: Monday to Friday (10:00 to 17:00)
2. Supervisory authorities:
Consumer Protection Commission (CPC), Bulgaria: https://kzp.bg/
Commission for Personal Data Protection (CPDP), Bulgaria: https://www.cpdp.bg/
Consumers in the EU may also contact the European Consumer Centre (ECC) in their country for assistance with cross-border consumer issues.
II. DEFINITIONS
1. “Consumer” means a natural person acting outside the scope of their trade, business or profession.
2. “Customer” means any person (natural or legal) who uses the Website and/or places an order.
3. “Contract” means the distance contract between the Merchant and the Customer for the purchase of goods, concluded via the Website, by phone, by email, Viber or WhatsApp under these Terms and Conditions.
4. “Customised goods” means goods made to order, by size, wording, colour, design, embroidery, print or other individual requirements specified by the Customer.
III. SCOPE AND ACCEPTANCE OF THE TERMS
1. These Terms and Conditions govern:
1.1. the use of the Website
1.2. the submission and processing of orders
1.3. delivery, payment, withdrawal and complaints
1.4. the rights and obligations of the parties
2. By finalising an order (clicking the “Order”, “Complete order” button or an equivalent), the Customer declares that they have read and accepted these Terms and Conditions.
IV. INFORMATION ON CONCLUDING A DISTANCE CONTRACT (ONLINE, WITHOUT PHYSICAL PRESENCE)
1. Technical steps:
1.1. Selecting a product and size or variant
1.2. Adding to cart
1.3. Entering delivery and contact details
1.4. Choosing a delivery method and a payment method
1.5. Reviewing the order summary (price, delivery, taxes)
1.6. Confirming the order
2. Correction of errors:
Before confirming the order, the Customer may correct errors by editing the cart, address, contact details and selected products.
3. Confirmation and conclusion:
3.1. After an order is received, the Merchant sends an automatic confirmation email. This confirmation is not an acceptance of the order unless expressly stated otherwise.
3.2. The Contract is deemed concluded when the Merchant confirms acceptance and starts performance (for example, processing or shipping) or sends an explicit confirmation “The order is accepted/shipped”.
4. Storage of the contract:
Information about placed orders is stored in the Online Store system. The Customer can receive a copy of their order via email correspondence and/or in their account (if registered).
5. Languages:
The Website may be available in Bulgarian, English and German. In case of discrepancies between language versions, the Bulgarian version shall prevail, unless mandatory consumer protection rules in the consumer’s country require otherwise.
The Customer chooses which language version to order from and bears the consequences regarding price, delivery and currency.
V. PRICES, CURRENCY, VAT AND INVOICING
1. All prices displayed on the Website are in euro, are final and include VAT, unless expressly stated otherwise for a specific delivery country or customer category.
2. Delivery costs are not included in the product price unless “free delivery” is explicitly stated. Delivery costs are displayed before finalising the order.
3. For deliveries outside the European Union, different tax rules may apply. The Customer may owe customs fees, duties and local import taxes at their own expense, unless expressly agreed otherwise.
4. Upon the Customer’s request, the Merchant issues a purchase document in accordance with applicable law. To issue an invoice to a legal entity, the following details are required: company name, UIC and VAT number (if applicable), address and legal representative.
VI. PAYMENT
1. The available payment methods are those shown at checkout. For international deliveries, payment must be made in advance and is accepted only via PayPal or by credit/debit card.
2. The Merchant reserves the right to request additional confirmation in case of suspected fraud, incorrect data or unusual orders, including to refuse an order for justified reasons.
VII. DELIVERY, INSPECTION AND RISK
1. International shipping
We ship worldwide from our warehouse in Bulgaria. Orders are processed on business days (Monday to Friday). Handling and shipping times start after the payment is successfully completed.
2. Shipping within the European Union (EU)
2.1. Logistics partner
For EU countries we ship via EUshipment, which hands over parcels to local courier companies in the destination country (e.g., DHL, DPD, GLS and others). All parcels are shipped with tracking.
2.2. Estimated delivery times (after dispatch)
Most EU countries: approximately 3–10 business days.
Remote areas and islands may take a few extra days.
2.3. Shipping fees
Flat rate: EUR 6.49 per order (regardless of the number of items).
Free EU shipping for orders over EUR 100.
3. Shipping outside the European Union (non-EU)
3.1. Logistics partner
For non-EU countries we ship via Direx S.A., which works with international couriers and national postal operators (e.g., DHL, FedEx, UPS and others). All parcels are shipped with tracking.
3.2. Estimated delivery times (after dispatch)
UK: 5–9 business days.
Switzerland, Norway, Iceland, Monaco: 5–9 business days.
USA and Canada: 6–15 business days.
Australia: 8–25 business days.
All other countries: 10–30 business days.
Deliveries to islands may take an additional 1–3 business days.
These time frames are estimates and delays may occur due to peak seasons, public holidays, customs procedures or other circumstances beyond the Merchant’s control.
3.3. Shipping fees
Flat rate: EUR 9.99 per order.
Free worldwide shipping (non-EU) for orders over EUR 100.
4. Production time for personalised products
Personalised products require production time of approximately 7–14 business days (depending on complexity and order volume). After production, the standard shipping times below apply.
5. Duties and taxes (non-EU)
For deliveries outside the EU, local customs authorities may charge import duties, VAT or other fees. Such charges are determined by the destination country and are payable by the recipient, unless expressly stated otherwise.
6. Incorrect details and uncollected shipments
If the Customer provides incorrect delivery details or fails to collect the shipment, the Merchant may charge the actual delivery and return costs and may refuse future orders until such costs are settled.
7. Inspection upon delivery and how to report issues (international orders) :
7.1. Transport damage (damaged parcel during delivery) International deliveries are often handed over without the possibility to inspect the goods in detail in the presence of the courier. If the parcel or goods show visible transport damage, the Customer should: a) take clear photos of the outer packaging (all sides), the shipping label and the damage, b) keep the packaging and all labels, and c) notify the Merchant as soon as possible (preferably within 48 hours) so that a claim can be opened with the carrier. This does not limit the Customer’s statutory rights in case of hidden defects or non-conformity.
7.2. Manufacturing defect or non-conformity (wrong item / wrong size sent by us / defective product) If the goods have a manufacturing defect or do not match the order (e.g., wrong item or wrong size shipped by the Merchant), the Customer should contact the Merchant and provide photos and the order number. In justified cases, the Merchant will offer an appropriate remedy (replacement or refund). The Merchant bears the return and reshipping costs.
7.3. Wrong size or change of mind (no defect) If the Customer wishes to return or exchange an item due to size/fit preference or change of mind (no defect), the return is handled as a voluntary return/withdrawal under the “Right of Withdrawal” section. Unless expressly stated otherwise, the Customer bears the return shipping costs and the goods must be returned in good commercial condition.
VIII. RIGHT OF WITHDRAWAL (FOR CONSUMERS)
1. The Consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods.
2. To exercise the right of withdrawal, the Consumer completes the online return form available on the Website. The following information is required: first and last name, phone, email, order number, reason for return, IBAN for refund.
After the request is received and approved, the Consumer will receive instructions for returning the goods.
3. Effect of withdrawal:
3.1. The Merchant refunds the paid amount for the goods no later than 14 days from the date the goods are received back (after inspection of the returned goods).
3.2. To receive a refund, the returned goods must be in good commercial condition, without signs of use, dirt, damage, washing, odours or other circumstances reducing their commercial value.
Permitted:
• The goods may be unboxed
• The goods may be tried on as in a physical store (for example, putting on and checking)
Not permitted:
• The goods have been actually used, not only tried (worn for a long time, washed, with odours, traces of use)
• The goods are damaged or dirty
4. Return shipping costs:
Return shipping costs in case of withdrawal are borne by the Consumer, unless the Merchant expressly states otherwise.
5. Exceptions to the right of withdrawal:
The right of withdrawal does not apply to:
5.1. Customised goods and goods made to the Customer’s individual requirements
5.2. Sealed goods that have been unsealed after delivery and cannot be returned for hygiene or health reasons
5.3. Other statutory exceptions applicable to the specific purchase
IX. COMPLAINTS, NON CONFORMITY AND ISSUE RESOLUTION
1. If the goods do not conform to the contract (defect, missing item, different size or colour, manufacturing issue and others), the Customer has the right to submit a complaint.
2. Submitting a complaint:
2.1. The Consumer completes the online return/exchange form available on the Website.
2.2. The following information is required: first and last name, phone, email, order number, preferred resolution method, return or exchange.
2.3. After the request is received and approved, the Consumer will receive instructions for return/exchange.
2.4. The Merchant refunds the paid amount for the goods no later than 14 days from the date the goods are received back (after inspection).
3. Costs:
In the event of a justified complaint, the costs of return shipping and reshipping are borne by the Merchant.
4. Limitations:
Complaints are not accepted for damage caused by improper use, improper care, washing or ironing contrary to the label, mechanical damage due to the Customer’s fault, or normal wear and tear.
X. CUSTOMISED ORDERS AND APPROVAL
1. For customised goods, the Customer is responsible for the correctness of the provided data (wording, sizes, colours, files).
2. The Merchant may require confirmation of a preview or design before production. After confirmation, the Customer has no right to request changes without additional payment.
3. Customised goods are not subject to withdrawal due to their nature (except in case of a manufacturing defect attributable to the Merchant).
XI. DESIGNS, SYMBOLS AND INTERPRETATION OF MESSAGES. REFUSAL TO PERFORM
1. Artistic and fashion purpose:
All products in the Online Store are offered for artistic and fashion expression. Some collections contain symbols, numbers and inscriptions, including ACAB and 1312, which may have a subcultural, historical or social context.
2. No call for, support of, or encouragement of illegal acts:
These elements are used as graphic and artistic motifs and do not constitute a call for, support of, or encouragement of illegal acts, violence, hatred, discrimination or hostility toward any group, institution or person.
3. Customer responsibility for use:
The Customer undertakes to use the purchased goods in a manner consistent with the law and good morals, including without use for purposes related to incitement to violence, hatred or discrimination.
4. Custom orders and prohibited content:
For customisation requests, the Merchant has the right to refuse production or printing of texts, symbols or images which, in the Merchant’s judgment, may violate the law, contain threats, incitement to violence, hatred or discrimination, or infringe the rights and legitimate interests of third parties.
5. Right to refuse sale due to justified suspicion:
The Merchant reserves the right to refuse acceptance or performance of an order where there is justified suspicion that the products will be used to violate the law, incite violence, hatred or discrimination. In such cases, if payment has been received, it will be refunded within a reasonable time.
XII. INTELLECTUAL PROPERTY
1. All texts, images, designs, logos and content on the Website are the property of the Merchant or are used lawfully.
2. Copying, distribution and use for commercial purposes without written consent is prohibited.
XIII. PERSONAL DATA AND COOKIES
1. The Merchant processes personal data in accordance with the Privacy Policy: https://hooligans1312.com/privacy-policy/?lang=en
2. Cookies are used in accordance with the Cookie Policy: https://hooligans1312.com/cookie-policy/?lang=en
XIV. LIMITATION OF LIABILITY
1. The Merchant is not liable for:
1.1. delays due to the courier, customs authorities or force majeure
1.2. indirect damages, lost profits and third party claims, to the extent permitted by law
2. In all cases, to the extent permitted by law, the Merchant’s liability is limited to the value of the relevant order.
XV. DISPUTES AND ALTERNATIVE DISPUTE RESOLUTION
1. The parties shall resolve disputes first through negotiations and contact with customer service.
2. If no agreement is reached, the Consumer may use the conciliation commissions at the CPC and the alternative dispute resolution procedures published on the CPC website.
XVI. APPLICABLE LAW AND JURISDICTION
1. Bulgarian law applies to matters not regulated herein.
2. For consumers who have their habitual residence in another country, the mandatory consumer protection rules in that country apply where relevant.
3. Disputes shall be referred to the competent court in accordance with the applicable rules.
XVII. AMENDMENTS TO THE TERMS AND CONDITIONS
1. The Merchant may amend these Terms and Conditions by publishing an updated version on the Website.
2. For orders accepted before the change, the version in force at the time of acceptance of the order applies.